Most days we dispatch a tech within 2 to 4 hours of your call. Warwick is in our primary service zone, average 25-minute drive from our headquarters in Pawtucket. Call before 2pm and we will usually have a tech at your door before dinner. During heat-wave weeks (when every HVAC company in RI is slammed), we still hit same-day for Warwick customers in 85%+ of cases because we route from the closest available tech, not from a central dispatch hub. If you have an emergency outside business hours, extreme heat with elderly residents or infants in the home, we run after-hours dispatch with a flat $150 emergency surcharge on top of the standard repair quote.

Most repairs in Warwick run $150 to $450 depending on the part. We charge a $50 diagnostic fee that is waived if you approve the repair. Flat-rate pricing means you know the total in writing before we start, no hourly surprises and no parts upcharges. Common repair pricing: capacitor replacement $180 to $240, refrigerant top-off (R-410A) $250 to $400, condenser fan motor $300 to $550, contactor $180 to $260, thermostat replacement $200 to $450. If your repair quote crosses 50% of the replacement cost, we tell you straight, sometimes a new system makes more financial sense and we will quote that side-by-side so you can decide.

Yes, every neighborhood in Warwick, RI. We service Apponaug, Conimicut, Warwick Neck, and the surrounding 12 neighborhoods. ZIP codes we cover here: 02886, 02888, 02889. Warwick has a heavy waterfront population in Conimicut and Warwick Neck where salt-air corrosion shortens condenser life, we recommend coil coatings and stainless hardware on coastal installs. If you live in Warwick but you are not sure whether you fall in our primary service zone, just call (401) 425-9879 and tell us your address, we will tell you on the spot whether we can hit same-day or whether it pushes to next-business-day. We do not charge trip fees within our primary zone.

Same-day in 90%+ of cases. We stock the most common parts on every truck, capacitors, contactors, condenser fan motors, blower motors, refrigerant (R-410A and R-22 if it is an older system), thermostats, and common filters. If we need a special part, usually for older or commercial-grade systems, we order it for next-day delivery, return the next day to install, and waive the second trip fee. We do not leave you sitting with a broken AC for a week unless the manufacturer is genuinely back-ordered, in which case we tell you up front and offer portable AC rentals if you have heat-sensitive residents.

We do tune-ups too, $149 flat for a full multi-point inspection, coil cleaning, refrigerant level check, electrical connection tightening, drain line clear, and capacitor stress test. Customers who join our Comfort Club ($14 to $59 per month depending on system count) get tune-ups included plus priority scheduling, 15% off any repairs that come up, and waived diagnostic fees. If we find something during the tune-up that needs fixing, we tell you up front with a flat quote, no surprise upsells. Most Warwick homeowners book tune-ups in April for AC and October for heating; we recommend pre-season because waiting until July guarantees a 5-7 day backlog.

Yes. RI license #00007430, fully insured, BBB A-rated. Every tech is a full-time Horizon employee, background-checked, drug-tested, and trained on the specific brands and equipment we service. We do not subcontract to third-party dispatchers. When you book Horizon, you get a Horizon truck and a Horizon employee. We carry general liability and workers comp insurance, which means if something goes wrong on your property, you are not on the hook. Ask us to text you a copy of our insurance certificate before the appointment if that matters to you, we will send it within 5 minutes.

On installations: full manufacturer warranty (typically 10 years on parts for major equipment) plus our 1-year labor warranty. We register every install with the manufacturer for you so you do not lose warranty days waiting on paperwork. On repairs: we warranty the specific part we replaced for 1 full year, if it fails for any reason within 12 months of the repair, we replace it at no charge. Comfort Club members get extended labor warranties, 2 years on installs and 18 months on repairs.

Standard hours: Monday through Friday 7am to 6pm, Saturday 8am to 4pm. Phone is answered live during business hours, we do not route to voicemail or call centers. Emergency service: available 24/7 for no-heat in winter and AC failure during heat advisories. After-hours emergency dispatch carries a flat $150 surcharge on top of the standard repair quote. For non-emergency calls outside business hours, leave a voicemail and we return calls in order received the next business morning.