Privacy Policy

Last Updated: April 6, 2026

Horizon HVAC LLC (“we,” “us,” or “our”) operates the website horizonhvacinc.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about the HVAC services you request or receive
• Device Information: IP address, browser type, operating system, and browsing activity on our website
• Cookies: We use cookies and similar technologies to improve your experience on our site

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Respond to your inquiries and service requests
• Send appointment confirmations, reminders, and service updates
• Send promotional offers and seasonal maintenance reminders (with your consent)
• Process payments and manage your account
• Comply with legal obligations

SMS/Text Messaging Policy

When you provide your phone number and opt in to receive text messages from Horizon HVAC LLC, you agree to the following:

• Types of Messages: We may send you appointment confirmations, service reminders, seasonal maintenance alerts, promotional offers, and follow-up communications related to your HVAC service
• Message Frequency: Message frequency varies based on your service activity and preferences. You may receive up to 10 messages per month
• Costs: Message and data rates may apply depending on your mobile carrier and plan. Horizon HVAC LLC does not charge for text messages, but standard carrier rates apply
• Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent
• Help: For assistance, reply HELP to any message or contact us at (401) 425-9879 or stephanie@horizonhvacinc.com
• Consent: Your consent to receive text messages is not a condition of purchasing any goods or services from Horizon HVAC LLC
• Data Sharing: We do not sell, rent, or share your phone number or opt-in data with third parties or affiliates for marketing purposes. Your information is used solely by Horizon HVAC LLC to communicate with you about our services

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us deliver services (scheduling software, payment processors, communication platforms)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect the rights, property, or safety of Horizon HVAC LLC, our customers, or the public

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Request information about how your data is used

To exercise these rights, contact us at stephanie@horizonhvacinc.com or (401) 425-9879.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us:

Horizon HVAC LLC
Pawtucket, Rhode Island
Phone: (401) 425-9879
Email: stephanie@horizonhvacinc.com
Website: horizonhvacinc.com