Most days we dispatch a tech within 2 to 4 hours of your call. Pawtucket is in our primary service zone, average 5-minute drive from our headquarters in Pawtucket. Call before 2pm and we will usually have a tech at your door before dinner. During heat-wave weeks (when every HVAC company in RI is slammed), we still hit same-day for Pawtucket customers in 85%+ of cases because we route from the closest available tech, not from a central dispatch hub. If you have an emergency outside business hours, extreme heat with elderly residents or infants in the home, we run after-hours dispatch with a flat $150 emergency surcharge on top of the standard repair quote.

Most repairs in Pawtucket run $150 to $450 depending on the part. We charge a $50 diagnostic fee that is waived if you approve the repair. Flat-rate pricing means you know the total in writing before we start, no hourly surprises and no parts upcharges. Common repair pricing: capacitor replacement $180 to $240, refrigerant top-off (R-410A) $250 to $400, condenser fan motor $300 to $550, contactor $180 to $260, thermostat replacement $200 to $450. If your repair quote crosses 50% of the replacement cost, we tell you straight, sometimes a new system makes more financial sense and we will quote that side-by-side so you can decide.

Yes, every neighborhood in Pawtucket, RI. We service Quality Hill, Oak Hill, Darlington, and the surrounding 9 neighborhoods. ZIP codes we cover here: 02860, 02861, 02862. Pawtucket is our home base, we have done hundreds of installs here, mostly older two-and-three-family homes with steam or hot-water boilers and minimal ductwork. Ductless heat pumps fit this housing stock cleanly. If you live in Pawtucket but you are not sure whether you fall in our primary service zone, just call (401) 425-9879 and tell us your address, we will tell you on the spot whether we can hit same-day or whether it pushes to next-business-day. We do not charge trip fees within our primary zone.

Same-day in 90%+ of cases. We stock the most common parts on every truck, capacitors, contactors, condenser fan motors, blower motors, refrigerant (R-410A and R-22 if it is an older system), thermostats, and common filters. If we need a special part, usually for older or commercial-grade systems, we order it for next-day delivery, return the next day to install, and waive the second trip fee. We do not leave you sitting with a broken AC for a week unless the manufacturer is genuinely back-ordered, in which case we tell you up front and offer portable AC rentals if you have heat-sensitive residents.

We do tune-ups too, $149 flat for a full multi-point inspection, coil cleaning, refrigerant level check, electrical connection tightening, drain line clear, and capacitor stress test. Customers who join our Comfort Club ($14 to $59 per month depending on system count) get tune-ups included plus priority scheduling, 15% off any repairs that come up, and waived diagnostic fees. If we find something during the tune-up that needs fixing, we tell you up front with a flat quote, no surprise upsells. Most Pawtucket homeowners book tune-ups in April for AC and October for heating; we recommend pre-season because waiting until July guarantees a 5-7 day backlog.

Yes. RI license #00007430, fully insured, BBB A-rated. Every tech is a full-time Horizon employee, background-checked, drug-tested, and trained on the specific brands and equipment we service. We do not subcontract to third-party dispatchers. When you book Horizon, you get a Horizon truck and a Horizon employee. We carry general liability and workers comp insurance, which means if something goes wrong on your property, you are not on the hook. Ask us to text you a copy of our insurance certificate before the appointment if that matters to you, we will send it within 5 minutes.

Three ways: (1) Call (401) 425-9879, fastest, phone is live during business hours. (2) Book online at horizonhvacinc.com/contact-horizon-hvac, pick a 2-hour window that works for you and we will confirm via text within 30 minutes. (3) Text (401) 425-9879 with your address, the system that needs work, and a brief description, we will respond with available windows. We do not require deposits to schedule. Cancellations more than 4 hours out: free. Less than 4 hours: $50 trip fee.

Horizon HVAC operates under RI state license #00007430. We carry full general liability insurance and workers compensation coverage on every employee. We are BBB A-rated and have been a registered Rhode Island HVAC contractor since 2023. If you need a copy of our insurance certificate before scheduling a job, text us at (401) 425-9879 and we will send it within 5 minutes. We do not subcontract, every tech who shows up is a full-time, badged Horizon employee.